Using their decision tree, I am informed my printer has a problem with the "sensors," and needs to be serviced. AHHHH! I google this, come to HP Forums on their official site. Get to cartridge alignment step, and now it keeps saying it "cannot detect the alignment page" on the glass. "Ink Cartridges inserted incorrectly." BULL. Follow the directions on the animated touch-pad. FINALLY, after another hour and a half headache of a phone call, I got them to commit to sending me a replacement. I held my phone up to the printer as it struggled, screeched, and rattled trying to pick up the photo paper (YES, glossy side DOWN). You want it to NOT work while I am on the phone with you? Let's try printing a photo." BOOM (drop mic, walk away). I told him NO WAY was I hanging up without a REAL resolution. THIS RECURRING ISSUE!?!? He said that because it was technically working, there was nothing he could do-even if it was likely going to happen again. The Hardware Support gentleman said it was "resolved" and asked if there was anything else he could help me with.
after more intense troubleshooting, it again successfully printed a "Printer Quality" report. I called back within 5 minutes of ending that second call.ĭuring my THIRD call, I was passed from "Customer Support" to "Tech Support" to "Hardware Support". I optimistically hoped she was correct, and we said our good-byes. This is what HP sees as "issue resolved." NO matter that I reported this was an ONGOING problem, and recurred regularly. She walked me through another hour or so of "troubleshooting," which resulted in a one-page document being successfully printed (read: not jamming). Two hours of my life wasted, gone, no evidence it existed-except for my missing cell phone minutes and terrible memories. During my SECOND call, the woman told me there WAS NO RECORD OF THE PREVIOUS PHONE CALL. I gave myself a week to cool off, then tried calling again.
#Hp photosmart 5514 ink Bluetooth
After almost 2 hours of outsourced "s upport," I eventually said I had to go because I thought I was going to scream (the poor gentleman I spoke to not only had a strong accent-which in-and-of-itself is totally fine-but he must have been on a TERRIBLE bluetooth headset because he was extremely muffled! I felt terrible having to ask, "What was that again? I can't hear you" after 95% of his statements). Only original HP CB316WN, CN684WN, CB318WN, CB323WN, CB319WN, CB324WN, CB320WN, CB325WN, CB317WN, CB322WN, C2P51FN, B3B11AN, B3B12AN, B3B13AN, B3B14AN, J2X80AN, N9H57FN ink cartridges can provide the results your printer was engineered to deliver. I made my FIRST phone call in early March to tech support. Your HP PhotoSmart 5514 printer is designed to work with original HP 564 and HP 564XL ink cartridges. So printing a photo FROM A PHOTOSMART PRINTER is too much to ask? Apparently. it kept saying it could NOT detect the photo paper. It wasn't until March 2013 that I tried to print a photo out on HP Advanced Photo Paper that I finally had my fill. I didn't print with enough frequency to let this bother me so much to call in and complain. For the first 4-5 months I was dealing with constant paper jams just about every time I went to print a regular document. AND HP FOR PRINTING NEEDS!!!!ĪVOID THIS PRINTER!!!!! Worst investment of $60 I have ever made!!!! And dealing with HP policy and rules are possibly MORE frustrating then the darn product itself!!!īought it in October 2012 online, direct from HP.
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